Privacy Policy

Introduction

Ozviz Migration Pty Ltd ("Ozviz Migration", "we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you engage our migration services or interact with our website (www.ozvizmigration.com.au). By providing us with your personal information, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• (a) Identification details such as your full name, date of birth, gender, nationality, and passport information;
• (b) Contact details including your email address, phone number, and residential address;
• (c) Migration-related information such as your visa history, employment history, education qualifications, health records, and criminal history (where relevant);
• (d) Financial information such as payment details for our services or government fees;
• (e) Website usage data including your IP address, browser type, and pages visited, collected through cookies and analytics tools.

We only collect information that is reasonably necessary to provide our migration services or as required by law.

How We Collect Information

We collect personal information in the following ways:

• (a) Directly from you when you engage our services, complete forms, book consultations, or communicate with us via email, phone, or in person;
• (b) From third parties such as the Department of Home Affairs, medical providers, or other authorities, with your consent or as permitted by law;
• (c) Automatically through our website using cookies, analytics tools, and tracking technologies to monitor site usage and improve user experience.

Purpose of Collection

We collect and use your personal information for the following purposes:

• (a) To provide migration services, including preparing and lodging visa applications, advising on migration pathways, and liaising with the Department of Home Affairs on your behalf;
• (b) To verify your identity and comply with legal obligations under the Migration Act 1958 (Cth) and the Code of Conduct for Migration Agents;
• (c) To process payments for our services and government fees;
• (d) To communicate with you regarding your visa application, updates, or additional services;
• (e) To improve our website and services through analytics and user feedback;
• (f) To comply with legal and regulatory requirements, including record-keeping obligations under the Code of Conduct.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• (a) To the Department of Home Affairs or other government authorities as required to process your visa application;
• (b) To third-party service providers (e.g., medical assessors, translators, or payment processors) who assist us in providing migration services, with your consent or as permitted by law;
• (c) To comply with legal obligations, such as responding to a court order or a request from the Office of the Migration Agents Registration Authority (OMARA);
• (d) To protect our legal rights, such as in the case of a dispute or legal proceedings.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Overseas Disclosure

In some cases, we may need to disclose your personal information to overseas entities, such as:

• (a) Foreign government authorities or embassies as part of your visa application process;
• (b) Overseas service providers (e.g., cloud storage providers or IT support services) that assist us in delivering our services.

We will take reasonable steps to ensure that any overseas recipient complies with the APPs or equivalent privacy standards. However, we cannot guarantee the security of your information once it is transferred overseas, as privacy laws in other countries may differ from those in Australia.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure, including:

• (a) Using secure servers and encryption to store your data;
• (b) Implementing access controls to limit who can view your information;
• (c) Regularly reviewing our security practices to ensure they meet industry standards.

Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your information. We are not liable for breaches caused by factors beyond our control, such as hacking or cyberattacks.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations, including:

• (a) A minimum of 7 years after the completion of your migration services, as required by the Code of Conduct for Migration Agents;
• (b) Longer periods if required by other Australian laws or regulations.

After the retention period, we will securely destroy or de-identify your personal information in accordance with the APPs.

Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to:

• (a) Request access to the personal information we hold about you;
• (b) Request correction of any inaccurate, incomplete, or outdated information.

To make a request, please contact us in writing using the details in the "Contact Us" section below. We will respond within a reasonable period, typically within 30 days, and may charge a reasonable fee to cover administrative costs. We may deny access if permitted by law, such as where providing access would pose a serious threat to someone’s safety or interfere with legal proceedings.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your experience and analyze usage. Cookies may collect:

• (a) Technical data such as your IP address, browser type, and device information;
• (b) Usage data such as pages visited, time spent on the site, and links clicked.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website. We use analytics tools like Google Analytics to monitor site performance, but we anonymize your data where possible to protect your privacy.

Complaints

If you believe we have breached your privacy rights or the APPs, you may lodge a complaint by:

• (a) Contacting us in writing using the details in the "Contact Us" section below;
• (b) If you are not satisfied with our response, lodging a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We will investigate your complaint and respond within a reasonable timeframe, typically within 30 days.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be published on our website, and the revised policy will apply to all personal information we hold at that time. If the changes are significant, we will notify you directly via email or through a notice on our website.